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Recent news
Why Crisis Call Center Handoffs Fail and How to Fix Them
Friday, June 19, 2026 For crisis service organizations, delivering effective care doesn’t stop when the phone call ends. What happens next can determine whether the overall outcome is successful or not. In the era of 988,...
Helpline Scheduling Software: Fill Every Shift and End Burnout
Wednesday, June 10, 2026 For a helpline manager, an empty shift isn’t an inconvenience. It’s a crisis. Unlike in retail or corporate settings, a gap in coverage means a person in distress may not get the help ...
Pride Month 2026: History, Progress, Mental Health, and How to Support the LGBTQ+ Community
Thursday, June 4, 2026 Content Warning: This post contains some discussion of LGBTQIA2S+ mental health including suicide. June has arrived, and with it, Pride Month—a time of vibrant celebration, reflection, and deep co...